Digital Products are shipped from Monday to Friday, from 8:00 a.m. to 4:00 p.m., to the email address provided when placing the order.
Service coverage with DJI Care Refresh (annual plan)
DJI Care Refresh is a service protection for your device that allows for up to two replacements of damaged equipment per year (for a small additional fee). In such cases, the product will be replaced with a new or equivalent product. The service covers various types of damage, such as those caused by collisions or water contact. It can be activated within 30 days of device activation (first power-up). Extended coverage is also available by purchasing an additional annual plan (up to two times, for a total of up to three years). Furthermore, the manufacturer's warranty remains valid throughout the service period.
DJI Osmo Pocket 3
For DJI Osmo Pocket 3 devices, the cost of each replacement under DJI Care Refresh is 219 PLN.*
*If you report an accident directly to the manufacturer, the exchange amount may change depending on the current exchange rate.
Possibility of extending the warranty
DJI Care Refresh also offers additional benefits. If you have a DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, or DJI Action 2, and you don't use the replacement option during the service period, your warranty will be extended for an additional year as a reward.
How to activate DJI Care Refresh?
1. Go to the website https://support.dji.com/care/active .
2. During the activation process, enter your Care Refresh code, device serial number (located directly on the product) and your details (name, surname, email address).
3. The service will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation via email.
Accident – what next?
The procedure in the event of an accident is very simple. Simply report the fault and send the damaged equipment to a DJI warranty service center – remember to include a note that you have purchased DJI Care Refresh coverage. Once you receive a repair quote, consider whether you want to proceed with this or opt for a replacement service. If you choose the latter, pay the appropriate amount – your replacement equipment will be delivered as priority. Furthermore, if you're located in the same region where you purchased the service package, the manufacturer will cover the shipping costs!
1. Report the fault and send the DJI product to the German DJI service with the note that you have DJI Care Refresh.
2. Once you receive your repair quote, decide whether you want to use it or replace it with DJI Care Refresh.
3. After selecting the DJI Care Refresh option, pay for the replacement – you will then receive another unit or new spare parts, such as gimbal, camera, propellers.
4. The replaced product will be delivered to you via priority and free shipping.
What is not covered by DJI Care Refresh?
1) Missing or partially missing equipment.
2) Stolen or abandoned product.
3) Additional accessories.
4) Intentional loss of product.
5) Damage to the housing that does not affect the operation of the product.
6) Direct or indirect damage caused by force majeure.
7) Faults occurring outside the DJI Care Refresh validity period.
8) Additional fees related to improving the model and improving its performance.
9) Defects resulting from modifications that do not comply with the recommendations in the user manual or from the use of incompatible batteries and chargers.
10) Defects resulting from the use of unauthorized accessories, batteries or software.
Possibility of extending protection*
You can extend your DJI Care Refresh service coverage for up to three years. If you'd like to extend your coverage, please purchase an additional annual plan.
• In the case of the DJI Care Refresh annual plan, it is possible to extend the protection twice by purchasing 2 further annual plans: annual plan + annual plan + annual plan .
• In the case of the 2-year DJI Care Refresh plan, it is possible to extend the protection only once by purchasing one additional annual plan: 2-year plan + annual plan .
Please note: it is not possible to extend your coverage by purchasing another 2-year plan.
To extend your protection, the following conditions must be met:
• Purchase of the DJI Care Refresh service in one of the following variants: DJI Care Refresh annual plan / DJI Care Refresh 2-year plan / DJI Care Refresh and DJI Care Refresh+ annual plan / DJI Care Refresh annual plan and additional annual plan (renewal).
• The validity period of the purchased DJI Care Refresh service has not yet expired or has expired within 15 days.
* For more information about DJI Care Refresh, please refer to this document.
